Services
At CSSP, we offer a comprehensive range of professional services to help you get the most from your Eclipse software. From initial deployment through to ongoing support, our experienced team is here to ensure your solution continues to perform at its best.
Our services include software installation, cloud and on-premises deployment, user training, technical support, system upgrades, and consultancy. Every service is tailored to your organisation's requirements, helping you maximise productivity while minimising disruption.
Whether you're implementing Eclipse for the first time, expanding your existing system, or looking to optimise your workflows, our specialists will work with you to deliver the right solution.
Contact us to discuss your requirements and discover how our professional services can help your organisation get the most value from your Eclipse investment.
Installation
Our Eclipse software installation process is designed to be adaptable and convenient, offering flexibility to suit your specific needs. Whether you prefer the expertise of our personnel, the familiarity of your in-house IT department, or the support of your dedicated remote team, we ensure a seamless setup experience.
With Eclipse, installation is just the beginning. Our team ensures that every aspect of the software is meticulously configured to align with your unique IT infrastructure and operational objectives. From customising settings to integrating with existing systems, we tailor the installation to meet your organisation's precise requirements.
Rest assured, when Eclipse is installed, it's not merely a setup – it's a fully functional solution poised to enhance your workflow efficiency from the moment it's deployed. We take pride in delivering installations that are not only robust and reliable but also optimised for immediate use, empowering your team to hit the ground running with confidence.
Eclipse software offers flexible deployment options to suit your organisation's infrastructure and business requirements. Whether you prefer on-premises hosting for complete control or cloud hosting for greater scalability and flexibility, Eclipse integrates seamlessly into your existing environment.
Deploy Eclipse on your own servers or take advantage of leading cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Eclipse is also fully compatible with Citrix environments, providing a secure and efficient solution for virtual desktops and remote working.
To simplify deployment, we partner with trusted cloud hosting providers to deliver a reliable, high-performance hosting experience. Our partnerships help ensure your Eclipse environment benefits from secure infrastructure, expert support, and optimised performance while reducing the complexity of ongoing IT management.
Whether deployed on-premises, in the cloud, or within a virtualised environment, Eclipse provides the performance, reliability, and flexibility your organisation needs to support both current operations and future growth.
Environment
Training
We offer flexible training programmes designed to help your team get the most from our software.
Whether you're onboarding new users or developing advanced skills, our training is tailored to your organisation's requirements and schedule.
Choose from hourly, half-day, or full-day training sessions, delivered either as a single session or split into shorter, bite-sized modules to suit your team's availability and learning pace.
Most training is delivered remotely using online meeting platforms, providing a convenient and cost-effective learning experience. We also offer on-site training where required, giving your team the opportunity to receive hands-on guidance in their own working environment.
If you require additional or specialised training on specific features or workflows, our experienced Customer Support Specialists (CSSPs) are here to help. Contact us to discuss your requirements, and we'll be happy to provide details of the available training options and associated costs.
At CSSP, we provide reliable, responsive support to keep your Eclipse software running smoothly. Our experienced support team is available to assist with technical issues, troubleshooting, software guidance, and best practice advice whenever you need it.
Our standard support hours are Monday to Friday, 8:00 am to 5:00 pm (UK time), delivered from our Bromley, Kent office. For customers requiring assistance outside UK business hours, we work closely with our Australian office to provide extended support, helping us offer a 24/7 support service when required.
We understand that system availability is critical, so we aim to resolve issues quickly, minimise downtime, and keep your business operating efficiently. Whether you have a simple question or require technical assistance, our team is committed to delivering prompt, professional support whenever you need it.
Support
Backup
Protect your critical business data with our secure cloud-based backup solution. Designed for reliability and business continuity, our service provides automated backups to safeguard your data against loss, corruption, cyber threats, and unexpected disasters.
Our backup solution supports office networks, cloud servers, laptops, and SQL databases, integrating seamlessly with your existing IT infrastructure. All backups are fully compliant with UK GDPR requirements, giving you confidence that your data is stored securely and responsibly.
Backups are performed daily, with flexible scheduling available to suit your operational needs. We also monitor every backup and review daily reports to ensure they complete successfully. If a backup fails or requires attention, we'll notify you promptly so the issue can be resolved without delay.
With a minimum of 30 days of restore points, extendable to 60 days, you can quickly recover files, databases, documents, and drawings when required. You also have the flexibility to choose exactly what is backed up, ensuring your most valuable business data is always protected and easily recoverable.
Discover how our software can improve your organisation with a personalised, interactive demonstration. Whether you're evaluating our solutions for the first time or looking to make better use of your existing system, our demonstrations provide practical insights tailored to your business.
Our specialists will guide you through the key features, workflows, and capabilities of our software, showing how it can improve productivity, streamline processes, and support your day-to-day operations. Demonstrations can cover a general product overview or focus on the specific features and functionality most relevant to your organisation.
All demonstrations are delivered remotely, making it easy to arrange a session at a time that suits you. Simply contact us to book a demonstration, and we'll tailor the presentation to your requirements.